Secrets Lanzarote Resort & Spa stands as a distinctive adults-only retreat positioned within Puerto Calero Marina on Lanzarote’s southeastern coastline. The property, operated under the Hyatt Inclusive Collection brand, offers 335 rooms and suites designed to accommodate guests aged 18 and above seeking a refined holiday experience in the Canary Islands archipelago.
Since opening its doors, the resort has attracted attention from travellers searching for balanced combinations of scenic marina views, comprehensive dining options, and wellness facilities. Guest feedback collected across multiple platforms paints a broadly positive picture, though certain aspects generate mixed reactions worth examining for those considering a booking.
This overview consolidates verified information from official sources and guest reviews to help prospective visitors understand what the resort genuinely offers before making a reservation decision.
What are reviews like for Secrets Lanzarote Resort & Spa?
The resort accumulates approximately 9,841 reviews on TripAdvisor alone, placing it among the more frequently discussed properties in Lanzarote’s adults-only segment. Across Expedia, Booking.com, and additional platforms, common themes emerge with notable consistency, allowing travellers to form a clear picture of strengths and weaknesses.
Guest ratings vary across booking platforms due to differences in scoring methodology. TripAdvisor displays a traveller rating that incorporates review recency, reviewer credibility, and volume of responses.
Puerto Calero Marina, Lanzarote
Adults-only, 335 rooms and suites
Sea-facing pools, full-service spa
Hyatt Inclusive Collection
Rooms and accommodation quality
Guest submissions frequently commend the spaciousness of accommodations, with many rooms offering either ocean or garden views. The Preferred Club upgrade tier receives particular praise for its added perks, including access to exclusive lounges and enhanced amenities. However, a minority of visitors note that certain rooms show signs of wear and would benefit from refreshment. Swim-up room configurations, while popular in concept, draw occasional criticism when cooler weather reduces their practical appeal. Those seeking similar accommodation options across the archipelago may find our guide to best adult-only hotels in the Canary Islands a useful reference point.
Staff service and hospitality
Service quality emerges as one of the resort’s most reliably praised attributes. Reviewers describe staff members as attentive, professional, and genuinely welcoming, with specific mentions of welcoming gestures such as fizz upon arrival. The general consensus suggests a five-star hospitality experience, though the property’s star classification itself operates differently depending on booking package.
Food and beverage evaluation
Dining receives substantial positive attention, particularly among guests booked under all-inclusive arrangements. The buffet options, grill establishment, and specialty fish restaurant earn commendation for variety and execution. Those selecting bed-and-breakfast or half-board packages report less favourable impressions, with some extras carrying additional charges that diminish perceived value.
- Spacious, clean rooms with ocean or garden views and well-equipped amenities
- Preferred Club upgrades particularly valued for added comfort and exclusivity
- Attentive, professional staff delivering consistent hospitality standards
- Excellent dining variety across buffet, grill, and specialty restaurants
- Superb location in tranquil Puerto Calero Marina setting
- Fantastic pool areas and evening entertainment programming
- Some maintenance concerns and pool temperature issues noted in cooler months
| Category | Established information |
|---|---|
| Rooms | 335 elegant rooms and suites with ocean or garden views |
| Location | Puerto Calero Marina, Lanzarote, Canary Islands |
| Pools | Three sea-facing pools, some heated, plus private beach area |
| Audience | Adults-only (18+), designed for couples and romance-seekers |
| Dining venues | Buffet, grill, specialty fish restaurant, coffee shop |
| Wellness | Full-service spa with circuit, fitness centre, yoga classes |
Is Secrets Lanzarote Resort & Spa all-inclusive?
The resort operates under the Unlimited-Luxury all-inclusive programme, though travellers should understand that this designation encompasses a structured package rather than absolute inclusion of every service. The approach combines inclusive basics with optional enhancements, allowing guests to customise their experience based on budget and preferences.
What the all-inclusive package covers
Core inclusions under the Unlimited-Luxury framework encompass à la carte dining across participating restaurants, premium branded drinks, daily minibar refreshment, and room service availability. Evening entertainment and activities such as pool yoga and cocktail classes form part of the standard offering. The all-inclusive designation consistently receives positive mentions in guest reviews, with travellers generally expressing satisfaction with the breadth of covered amenities.
Extras and additional charges
Certain services exist outside the base package, generating mixed reactions among visitors. Spa circuit access typically requires an additional charge, with some reviewers recommending a full spa pass as better value than individual treatments. Room service carries a small fee despite the all-inclusive branding. Guests selecting bed-and-breakfast or half-board arrangements report more frequent additional charges, particularly when dining at specialty venues.
Travellers frequently report in forums that all-inclusive bookings deliver substantially better value than room-only arrangements. The perceived cost difference becomes more pronounced at specialty restaurants, where individual meal prices can accumulate quickly.
Sustainability credentials
The property holds certification from an ABTA-approved sustainability body, positioning environmental responsibility as a structured element of operations rather than a marketing claim. This certification applies to the resort’s broader environmental management practices, including resource usage and operational procedures.
For travellers concerned with sustainable tourism choices, this certification provides verifiable assurance beyond self-reported environmental commitments. Further details on specific sustainability initiatives can typically be obtained through the official Hyatt Inclusive Collection website.
What do photos show of Secrets Lanzarote Resort & Spa?
Visual documentation across guest submissions and promotional materials reveals a property characterised by modern Mediterranean aesthetics, generous outdoor spaces, and deliberate attention to romantic ambiance.
Accommodation imagery
Room photographs display light, airy interiors with contemporary furnishings. Ocean-view suites feature private balconies overlooking the marina and coastline. Swim-up configurations show direct pool access from ground-floor units, though guest photos reveal that usage patterns vary significantly with season. The Preferred Club category appears in promotional imagery with upgraded décor and larger terrace spaces.
Pool and outdoor areas
Multiple pool complexes feature prominently in both professional and guest photography. Infinity pool designs create seamless visual connections with sea views. Sunbathing terraces display ample lounger placement, though guest submissions sometimes reveal congestion during peak periods. The private beach area, accessed via the marina promenade, appears less extensively featured than the main pool complexes.
Dining and spa visuals
Restaurant interiors showcase varied design themes across venues, from buffet openness to intimate specialty dining settings. Spa imagery emphasises hydrotherapy circuits, treatment rooms, and relaxation zones. Promotional food photography presents gourmet presentations at the specialty fish restaurant, with tables positioned to capture marina backdrop views. Couples exploring similar romantic getaway options may appreciate our curated selection of best couples resorts in Spain for comparison purposes.
Guest-uploaded images on platforms like TripAdvisor tend to reflect recent property conditions more accurately than promotional photography. Reviewers consistently recommend checking recent guest photos when assessing current facilities.
How to contact Secrets Lanzarote Resort & Spa?
Reaching the resort for reservations, enquiries, or specific requests requires navigating between official channels and third-party booking platforms. The available contact methods each serve distinct purposes and audiences.
Official website and booking
The official Hyatt Inclusive Collection page serves as the primary direct booking channel. This platform provides current availability, package pricing, and reservation management capabilities. Detailed information on dining menus, spa services, and activity schedules appears on the property microsite, though specific spa pricing requires direct enquiry.
Third-party booking and review platforms
Travellers frequently use established booking platforms that aggregate guest reviews alongside reservation capabilities. The TripAdvisor property listing offers access to the full review archive, guest photography, and questions submitted by previous visitors. These platforms also provide customer service channels for booking modifications or disputes.
Direct contact limitations
No dedicated contact email appears in publicly available sources for the Puerto Calero property specifically. The Hyatt corporate hotel page provides an alternative contact pathway, though response times may exceed those of resort-specific channels. Phone reception receives positive mentions in reviews, with callers describing helpful and responsive staff interactions.
Mobile application availability
Hyatt’s broader digital ecosystem may offer guest services through existing brand applications, but specific feature availability for this property requires confirmation through official channels. The official website or direct enquiry with reception upon arrival would be the most reliable sources for current mobile service offerings.
Guests report that confirming dinner reservation preferences during booking or early in check-in processes improves restaurant access during busy periods. Specialty venue availability can become limited during high-occupancy phases.
What is confirmed and what remains unclear about Secrets Lanzarote Resort & Spa?
Reviewing available evidence reveals a clear distinction between well-established facts and areas where information remains incomplete or inaccessible through public channels.
| Confirmed information | Information requiring further enquiry |
|---|---|
| Adults-only policy (18+ minimum age) | Specific app features and functionality |
| Puerto Calero Marina location | Complete spa menu with itemised pricing |
| 335 rooms and suites total inventory | Direct contact email address |
| Hyatt Inclusive Collection operation | Current promotional offers or seasonal packages |
| Unlimited-Luxury all-inclusive programme | Detailed sustainability initiative breakdown |
| Three sea-facing pools with private beach | Specific room renovation or upgrade schedules |
| ABTA-approved sustainability certification | Airport transfer arrangements or shuttle services |
How does this resort fit the adults-only Canary Islands market?
The Canary Islands have developed a substantial adults-only hospitality sector, particularly concentrated in southern Gran Canaria, Tenerife, and Lanzarote. Within this competitive landscape, Secrets Lanzarote occupies a specific positioning combining marina tranquility, Hyatt brand association, and all-inclusive programming designed for romantic getaways.
The Puerto Calero location distinguishes the property from the more bustling resort zones concentrated in Costa Teguise and Playa Blanca. This positioning appeals strongly to couples seeking privacy and refined atmosphere over entertainment variety. The marina context provides access to waterfront dining and sailing activities without requiring resort congestion.
Nearby attractions including the Papagayo beaches and Timanfaya National Park extend the resort’s practical value for guests combining relaxation with exploration. The 15-minute airport transfer adds convenience without placing the property within typical tourist traffic patterns.
What do official sources and guests say about Secrets Lanzarote Resort & Spa?
Combining official marketing language with user-generated feedback creates a more complete perspective than either source alone. The following statements represent documented positions from credible sources.
Discover the perfect retreat at Secrets Lanzarote Resort & Spa, an adults-only sanctuary where romance meets the sea.
— Hyatt Inclusive Collection promotional description
Excellent location, great facilities, amazing staff. Great selection of food.
— November 2024 guest review on Booking.com
The staff made us feel so welcome from the moment we arrived. The fizz on arrival was a lovely touch, and nothing was too much trouble throughout our stay.
— TripAdvisor guest review
The convergence of promotional intent and genuine guest experience suggests a property that largely delivers on its positioning promises. Staff hospitality emerges as particularly consistent across both marketing materials and user submissions, indicating this represents an authentic operational strength rather than constructed reputation.
Key takeaways about Secrets Lanzarote Resort & Spa
Secrets Lanzarote Resort & Spa functions as a credible adults-only option within the Hyatt Inclusive Collection portfolio. Guest reviews confirm solid execution across accommodation, dining, and service dimensions, with particular strength in staff hospitality and food quality for all-inclusive guests. Certain limitations warrant attention: spa access requires additional payment beyond the base package, pool temperatures can disappoint in cooler seasons, and the secluded marina location may not suit travellers seeking vibrant evening entertainment.
Those considering this property should weigh the all-inclusive package against alternative board arrangements, as the value proposition shifts significantly depending on dining habits and activity preferences. The resort appears best suited to couples prioritising relaxation, romantic atmosphere, and quality hospitality over entertainment variety or budget minimisation. For additional travel planning resources, consult our guide on Last Minute Cruise Deals: How to Find & Book Cheap Offers.
Frequently asked questions
What is the minimum guest age at Secrets Lanzarote Resort & Spa?
The resort enforces an adults-only policy requiring guests to be 18 years of age or older at check-in.
How far is Secrets Lanzarote from Lanzarote Airport?
The resort is approximately a 15-minute taxi journey from Lanzarote Airport (ACE), situated in Puerto Calero Marina on the island’s southeastern coast.
Does Secrets Lanzarote include spa access in the all-inclusive package?
Spa circuit access typically requires an additional charge beyond the base Unlimited-Luxury all-inclusive package. Some guests recommend purchasing a full spa pass for better overall value.
Is there a dress code for restaurants at the resort?
Specific dress code requirements vary by dining venue. The specialty fish restaurant generally expects smart casual attire, while buffet venues maintain more relaxed standards. Official restaurant policies should be confirmed at check-in.
What languages does the resort staff speak?
As an international Hyatt property catering to European guests, staff typically communicate in multiple languages including English, Spanish, German, and French. Language availability may vary by role and season.
Are tennis and paddle courts available to guests?
The resort features tennis and paddle courts as part of its activity programming. Court availability and booking procedures can be confirmed through the activities desk or official booking channels.
Is Wi-Fi complimentary throughout the property?
Free Wi-Fi access is available throughout the resort according to official sources. Connection quality and specific coverage areas should be confirmed with reception upon arrival.
Can guests walk to restaurants and bars from the resort?
Puerto Calero Marina offers several dining and bar options within approximately a 10-minute walking distance from the resort. The promenade provides pedestrian access to waterfront venues outside the property.
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Diane Forbes leads fact-checking, source verification and corrections at Civic Affairs.